What is personal information?
A reference to “personal information” in this policy also includes “health information”, as defined in the Privacy Act and applicable health records legislation. Health information is information or an opinion relating to the health or a disability of an individual who is reasonably identifiable.
What types of personal information do we collect?
The types of personal information we collect from you depend on the circumstances in which the information is collected.
We may collect contact details including your name, occupation, address, email address, phone and fax numbers and your date of birth. We may collect answers you provide to questions we ask and other information in relation to your dealings with us. If you purchase products or services from us, we may also collect certain transactional information and financial details to process the transaction.
If we are providing you with, or assisting your health service provider or treating health professional (such as a doctor, pharmacist or hospital) to provide you with, a health related service we may collect your health information and, in such circumstances, you consent to us collecting that information and to us using and disclosing that information for the purpose for which you disclosed it to us and as permitted by the Privacy Act, applicable health records legislation and other relevant laws.
In certain circumstances, we are required to collect government identifiers such as tax file numbers, Medicare numbers, health service provider numbers, pension numbers and Veteran’s Affairs numbers. We only collect, use and disclose such information as permitted or required by law.
In addition to the types of personal information identified above, we may collect personal information as otherwise permitted or required by law.
For what purposes do we collect, use and disclose your personal information?
The purposes for which we use and disclose your personal information will depend on the circumstances in which we collect it. Whenever practical we endeavor to inform you why we are collecting your personal information, how we intend to use that information and to whom we intend to disclose it at the time we collect your personal information.
We may use or disclose your personal information:
- for the purposes for which we collected it (and certain secondary purposes where permitted by law);
- for other purposes to which you have consented; and
- as otherwise authorised or required by law.
In general, we collect, use and disclose your personal information so that we can do business together and for purposes connected with the operation of our business.
Some of the specific purposes for which we collect, use and disclose personal information are:
- to respond to you if you have requested information;
- to provide products or services to you, to assist a health professional or service provider to provide you with certain services or to receive products or services from you;
- to administer and manage services, including charging, billing and collecting debts;
- to enable you to participate in any loyalty programs that we conduct;
- to improve our products and services and keep you up to date on such improvements;
- to allow performance reporting and benchmarking of your business; and
- to contact you regarding the above, including via electronic messaging such as SMS and email, by mail, by phone, by fax or in any other lawful manner.
Unless otherwise required or permitted by law, we will only collect health information about you with your consent and we will only use that information for the primary purpose for which it was collected. In some circumstances, we may collect your health information through third parties such as pharmacists, doctors, hospitals etc. We will only do this if you have consented or where otherwise permitted or required by law.
We may also use and disclose your personal information for the purpose of direct marketing to you where:
- you have consented to us doing so; or
- it is otherwise permitted by law.
Disclosing your personal information
Where we disclose your personal information to third parties we will use reasonable commercial efforts to ensure that such third parties only use your personal information as reasonably required for the purpose we disclosed it to them and in a manner consistent with the APP’s under the Privacy Act and relevant health records legislation, e.g. by (where commercially practical) including suitable privacy and confidentiality clauses in our agreement with a third party service provider to which we disclose your personal information.
Cross-border disclosure of information
Some of the third parties to whom we disclose personal information may be located outside Australia. By providing your personal information to us, you consent to the disclosure of your personal information to overseas recipients, as set out above.
Where we provide your information to overseas recipients, we will take such steps to ensure that the overseas recipients undertake to protect your privacy. We will only transfer your information to a third-party service provider or overseas, where we are satisfied that adequate levels of protection are in place to protect the integrity and security of any information being processed and compliance with applicable privacy and data protection laws.
How we store your personal information
We are committed to ensuring your personal information is kept secure and confidential and not kept for longer than is necessary. We will take such steps as are reasonable to protect your personal information from misuse, interference and loss, and from unauthorized access, modification and disclosure.
Where we use personal information for the purposes of business-to-business direct marketing, we rely on the exception in the Privacy act to do so.
You may opt out of receiving marketing communications from us at any time if you no longer which to receive this information. To do so, simply contact us on the contact details set out below and request that we no longer send marketing communications to you.
Accessing and correcting your personal information
You have the right under the Privacy Act to seek access to the personal information we hold about you. If you wish to exercise this right, or you believe the information is incorrect, incomplete or out-of-date, you can contact our Privacy Officer at firstname.lastname@example.org or by contacting us using the contact details below.
If we refuse access to your personal information, we will provide you with a written notice, which sets out the reasons for our refusal.
Complaints about your privacy
If you have any concerns that your privacy may have been compromised or have any other privacy related complaint, please contact our Privacy Officer at email@example.com. We will provide you with our response within a reasonable time. If, after receiving our response, you still consider your privacy concerns remain unresolved, you may then, for example, take your complaint to the Office of the Australian Information Commissioner.
Retail Akumyn Pty Limited
Level 10, North Tower
1-5 Railway Street
Chatswood NSW 2067
T: +61 2 8318 7904